This title is part of a series which offers bite-sized chunks of information to help equip managers with the skills to meet new challenges, improve efficiency and be successful It offers practical solutions for solving disagreements between colleagues, supervisors and customers Simple checklists are included to help the reader anticipate озцяы problems and find the best solutions for challenging situations Flow charts and diagrams explore different options for taking actions and provide useful examples.  Unamuno2002 г Мягкая обложка, 72 стр ISBN 0751312894.