Donald Norman's best-selling plea for user-friendly design, with more than 175,000 copies sold to date, is now a Basic paperback First, businesses discovered quality as a key competitive edge; next came service Now, Donald A Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design озчвы is the new competitive frontier "The Design of Everyday Things" is a powerful primer on how - and why - some products satisfy customers while others only frustrate them Формат: 13,5 см х 21 см Автор Дональд А Норман Donald A Norman.  PrevertИздательство: Basic Books, 2002 г Мягкая обложка, 288 стр ISBN 0-465-06710-7 Язык: Английский.